At Claire&Sophie, we want you to be satisfied with your order. Please read our Return & Refund Policy carefully before making a purchase.

30-Day Return Request Period

Important: Returns are not free. The cost of return shipping is the responsibility of the customer.

Can I return a product?

Yes, you can.

If you are not satisfied with the product you received, you may return it within 30 days of receiving your order.

However, for a return to be accepted, the following conditions must be met:

• The product must include all corresponding parts and accessories and must be properly packaged.

• The product must have been handled with care and must not show any damage caused by misuse.

• For products subject to hygiene considerations, the product must be properly cleaned before the return process is initiated.

• If the product was received defective, the defect must be verified.

We reserve the right to charge the customer for return shipping costs.

Returns are processed within 7 business days. If all return conditions are met, the return will be officially approved within this period.

Note: We reserve the right to refuse returns of products that have been used or damaged, unless the damage or issue was caused by an error on our part.

How do I initiate a return?

If your order meets the conditions above, follow these steps to initiate a return:

Send an email to: info@claireandsophiemontreal.com

Please include the following information:

• Order number

• Reason for the return

• Photo of the product (in case of damage)

• Full name

• Address

We will then provide you with the return address. Do not send the package back to the sender. You must contact us first to receive the correct return address.

Return shipping costs are the responsibility of the customer.

All returns must be shipped, at the customer's expense, to our central warehouse in Asia.