We will prepare and process your order within 1 to 3 business days after your order has been confirmed. Orders placed during the week are typically processed within 1 business day, while orders placed late Friday evening or over the weekend may take slightly longer.

Once shipped, your order is expected to be delivered within 7 to 14 business days.

We strive to provide you with a smooth ordering and delivery experience. If you have any questions or concerns, please feel free to contact our customer service team at info@claireandsophiemontreal.com 

Restocking Fee Policy

If your order is returned to us for any of the following reasons:

• An incorrect or incomplete shipping address was provided at checkout.

• The delivery was refused or declined by the recipient.

• The recipient failed to respond to the courier's delivery attempts or did not respond when a new delivery attempt was offered.

We reserve the right to charge a 50% restocking fee, which will be deducted from the refund amount.

Note:
In some cases, the carrier may offer an option to have the package returned or re-delivered. If re-shipment is refused or not arranged within the timeframe specified by the carrier, the 50% restocking fee will apply.

To avoid this, we strongly recommend carefully checking your shipping information when placing your order and responding promptly to any delivery-related issues or communications from the carrier.